Terms & Conditions

Last Updated: October 2025

Welcome to Elephant Garden Co. By accessing our website and placing an order, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Age Requirement & Legal Compliance

Age Verification

You must be 19 years of age or older to access this website and purchase products
By using this website, you confirm that you meet the minimum age requirement in your province
We reserve the right to request valid government-issued ID at any time
Orders placed by individuals under 19 will be cancelled without refund

Legal Use

All products are intended for personal use only in accordance with Canadian federal and provincial laws
You are responsible for understanding and complying with all applicable laws in your jurisdiction
Products may not be resold, redistributed, or used for commercial purposes

2. Product Information & Availability

Product Descriptions

We strive to provide accurate product descriptions, images, and pricing
Product potency, effects, and characteristics may vary slightly from descriptions
All products are graded and tested by our team (AAA, AAA+, AAAA quality tiers)

Availability

Product availability is subject to change without notice
We reserve the right to limit quantities or refuse orders
If a product becomes unavailable after ordering, we will contact you with alternatives or issue store credit

Pricing

All prices are listed in Canadian Dollars (CAD)
Prices are subject to change without notice
Promotional offers and discounts cannot be combined unless explicitly stated
Bulk items and bundles are excluded from gift promotions

3. Ordering Process

How to Order

Browse products and add items to your cart
Proceed to checkout and complete your information
Submit your order and receive payment instructions
Complete payment via Interac e-Transfer
Receive order confirmation and tracking information

Order Processing

Orders placed after 2:00 PM PST will be processed the next business day
Weekend orders ship Monday morning (or Tuesday if Monday is a holiday)
Statutory holidays may delay processing times

Order Confirmation

You will receive an email confirmation upon successful order placement
A second email with payment instructions will be sent
Tracking information will be provided once your order ships

4. Payment Terms

Accepted Payment Methods

Interac e-Transfer only – the only payment method we accept
Payment must be received before orders are processed and shipped

Payment Process

Complete your order at checkout
Receive email with e-Transfer instructions (recipient email and security answer)
Send payment through your online banking
We confirm receipt of payment
Your order is processed and shipped

Payment Security

We use secure payment processing through Interac e-Transfer
Never share your banking passwords or PIN with anyone
We will never request sensitive banking information via email or phone

Failed or Incomplete Payments

Orders with incomplete or failed payments will be held for 48 hours
After 48 hours, unpaid orders may be cancelled
We are not responsible for delays caused by payment processing issues

5. Shipping & Delivery

Shipping Coverage

We ship Canada-wide to all provinces and territories
PO Box addresses are accepted
We do not ship internationally

Shipping Methods

All orders ship via Canada Post Xpresspost
Estimated delivery: 2-4 business days after shipment
Tracking provided for all orders

Shipping Costs

Free shipping on all orders over $150
Orders under $150 may incur shipping fees (displayed at checkout)

Delivery Issues

We are not responsible for delays caused by Canada Post or weather conditions
If a package is marked “delivered” but not received, contact Canada Post first
Lost or stolen packages after delivery are not our responsibility
See our Refund Policy for more information

6. Refunds, Returns & Store Credit

No Refunds Policy

We do NOT offer refunds on any products
All sales are final once payment is received and order is shipped

Store Credit

We may issue store credit at our sole discretion in the following cases:
- Damaged products during shipping (photo evidence required within 48 hours of delivery)
- Incorrect items shipped (must report within 48 hours of delivery)
- Quality issues verified by our team
Store credit does not expire
Store credit cannot be transferred or redeemed for cash

Reporting Issues

Contact us at [email protected] within 48 hours of delivery
Include your order number, photos of the issue, and detailed description
We will review and respond within 1-2 business days

Non-Returnable Items

We cannot accept returns for any reason due to the nature of our products
Change of mind, incorrect ordering, or delayed payment are not eligible for credit

7. Rewards & Promotions

Review Rewards

Write a verified review and earn store credit
Reviews must be genuine and based on actual product experience
Fraudulent or fake reviews will result in account termination

One-time use per customer

Promotional Terms

Promotions cannot be combined unless explicitly stated
We reserve the right to modify or cancel promotions at any time
Promotional codes are case-sensitive and must be entered correctly at checkout

8. Privacy & Data Protection

Information We Collect

Name, email address, shipping address, and phone number
Order history and payment confirmation details
Website usage data (cookies, IP address, browser type)

How We Use Your Information

To process and fulfill your orders
To provide customer support and respond to inquiries
To send order confirmations, tracking information, and updates
To send promotional emails (only if you subscribe to our newsletter)

Data Security

We use industry-standard security measures to protect your information
All data is encrypted and stored securely
We do NOT sell, rent, or share your personal information with third parties for marketing purposes
Payment information is processed securely through Interac e-Transfer (we do not store banking details)

Cookies

Our website uses cookies to improve user experience and track website analytics
Cookies help us remember your cart, preferences, and provide personalized content
You can disable cookies in your browser settings, but this may affect website functionality

Third-Party Services

We use trusted third-party services for website hosting, email marketing (Klaviyo), and analytics
These providers are bound by strict confidentiality agreements and comply with Canadian privacy laws
We do not share customer data beyond what is necessary to provide our services

Your Rights

You may request access to your personal data at any time
You may request deletion of your account and data (subject to legal retention requirements)
You may unsubscribe from marketing emails at any time
Contact [email protected] for privacy-related requests

Data Retention

We retain order and customer data for legal and accounting purposes
Inactive accounts may be archived after 2 years
You may request data deletion, subject to legal obligations

9. Product Quality & Safety

Health & Safety

Products are intended for adult use only
Start with low doses if you are new to cannabis products
Do not drive or operate heavy machinery while using cannabis products
Keep products away from children and pets
Consult a healthcare professional if you have medical concerns

Product Storage

Store products in a cool, dry place away from direct sunlight
Keep edibles refrigerated if recommended on packaging
Use airtight containers to maintain freshness

Disclaimers

We make no medical claims about our products
Effects may vary based on individual tolerance, body chemistry, and consumption method
We are not liable for adverse reactions or misuse of products

10. Customer Support

Contact Information

Email: [email protected]
Hours: 9:00 AM – 5:00 PM PST, Daily

Response Times

We aim to respond to all inquiries within 24 hours (business days)
Support requests sent on weekends or holidays will be addressed the next business day

How We Can Help

Order tracking and status updates
Product recommendations and questions
Payment and shipping issues
Quality concerns and store credit requests

11. Prohibited Activities

You agree NOT to:

Use the website if you are under 19 years of age
Resell, redistribute, or use products for commercial purposes
Share your account credentials with others
Attempt to hack, disrupt, or compromise website security
Submit fraudulent orders or payment information
Post fake reviews or abuse the rewards program
Use products in violation of federal or provincial laws

Violations

We reserve the right to cancel orders, suspend accounts, or ban users who violate these terms
Fraudulent activity may be reported to law enforcement

12. Limitation of Liability

Disclaimer of Warranties

Products are provided “as is” without warranties of any kind
We do not guarantee specific effects, outcomes, or experiences
Product potency and characteristics may vary

Liability Limits

We are not liable for indirect, incidental, or consequential damages
Our liability is limited to the purchase price of the product in question
We are not responsible for misuse, abuse, or illegal use of products

Force Majeure

We are not liable for delays or failures caused by events beyond our control (natural disasters, strikes, government actions, pandemics, etc.)

13. Intellectual Property

Trademarks & Copyright

“Elephant Garden” and our logo are trademarks of Elephant Garden Co
All website content, images, and product descriptions are protected by copyright
You may not reproduce, distribute, or use our content without written permission

User-Generated Content

By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free license to use, display, and promote your content
You retain ownership of your content but allow us to use it for marketing purposes

14. Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time
Changes will be posted on this page with an updated “Last Updated” date
Continued use of the website after changes constitutes acceptance of the new terms
Major changes will be communicated via email to registered customers

15. Governing Law & Dispute Resolution

Jurisdiction

These Terms & Conditions are governed by the laws of British Columbia and Canada
Any disputes will be resolved in the courts of British Columbia

Dispute Resolution

We encourage customers to contact us directly to resolve any issues
If a resolution cannot be reached, disputes may be referred to mediation or arbitration

16. Contact Information

Elephant Garden Co
Email: [email protected]
Hours: 9:00 AM – 5:00 PM PST, Daily

For questions about these Terms & Conditions, please contact us at the email above.

17. Acceptance of Terms

By using this website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Thank you for choosing Elephant Garden Co. We appreciate your business!