1. Browse & Add to Cart: Select your products and proceed to checkout
2. Payment: Complete payment via Interac e-Transfer (instructions provided at checkout)
3. Processing: Orders are processed same-day if placed before 2pm PST (Mon-Fri)
4. Shipping: Packages ship via Canada Post Xpresspost (2-4 business days)
5. Tracking: You’ll receive tracking information via email

Note: Weekend orders ship Monday morning (or Tuesday if Monday is a holiday)

• Free Shipping: On all orders over $150
• Delivery Time: 2-4 business days via Canada Post Xpresspost
• Packaging: Discreet, vacuum-sealed, smell-proof packaging
• Signature: Not required by default
• Coverage: Canada-wide shipping to all provinces

We accept Interac e-Transfer for secure, convenient payment.

How it works:

1. Complete your order at checkout
2. You’ll receive an email with e-Transfer instructions
3. Send payment via your online banking
4. Once confirmed, your order is processed and shipped

This method guarantees secure transactions for both you and us.

Every purchase earns Garden Points that you can redeem for discounts on future orders.

How to earn points:

• Earn on every order: Points are added automatically after your order ships
• Write a review: Share your experience to earn bonus points
• Newsletter signup: Subscribe for a welcome bonus on your first order
• Games & events: Play on-site games for a chance to earn extra points (daily cap applies)

How to check your balance:

• Log in and visit My Account › Points and Rewards
• Your current points balance and full earning history are shown there

How to redeem points:

• Add items to your cart and head to checkout
• You’ll see an “Apply Discount” option showing how many points you have and the dollar value
• Apply points to instantly reduce your order total

Tiered free gifts: You’ll also unlock free gifts at certain order totals — select your gift at checkout when eligible.

At Elephant Garden Co, we’re committed to providing premium cannabis products at competitive prices:

• Quality Assurance: All products tested and approved by our team
• Extensive Selection: Cannabis strains (Indica, Sativa, Hybrid), concentrates, edibles, CBD products, vapes, and mushrooms
• Expert Selection: We only sell products we’d use ourselves
• Trusted Source: BC-based dispensary with verified customer reviews on Reddit
• Customer Support: Available 9am-5pm PST daily — open a support ticket and we’ll get back to you fast

Yes, absolutely. We understand the importance of privacy:

• Smell-proof: All products vacuum-sealed
• Discreet packaging: Plain, unmarked boxes
• No branding: Nothing indicates the contents
• Secure sealing: Multiple layers of protection

Your privacy is our priority.

We print shipping labels using the exact address details you provide at checkout. Please double-check that your shipping address is correct when placing your order, as we cannot be held responsible for packages sent to incorrect addresses.

We cannot accept responsibility or provide refunds/replacements for orders that are lost due to:

• Incorrect shipping address provided by the customer (including typos, autocorrect errors, or missing apartment/unit numbers)
• Customer relocation after placing the order
• Theft after successful delivery (package was delivered but stolen from your property)
• Refused delivery (package rejected by doorman, building management, or other party)

Important Information:

We do not include a return address on packages. If your address is incomplete or incorrect, Canada Post will be unable to deliver your package and cannot return it to us. No refunds or replacements will be issued for incorrect address information.

Please carefully verify that:

• Your complete street address is correct
• Your apartment, suite, or unit number is included (if applicable)
• Your postal code is accurate
• There are no typos or autocorrect errors

If you notice an error in your shipping address immediately after placing your order, contact us right away before payment is processed so we can update your information.