Last Updated: October 2025
Welcome to Elephant Garden Co. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and purchase our products.
By accessing our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
Personal Information provided by you
When you place an order, sign up for our newsletter, or contact customer support, we may collect:
- Contact Information: Name, email address, phone number, and shipping address.
- Age Verification: Date of birth to ensure you meet the 19+ age requirement.
- Transaction Details: Order history, product preferences, and proof of payment (such as Interac e-Transfer reference numbers).
- Communication Data: Records of your interactions with us via email or our customer support chat.
Automated Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- Device Information: IP address, browser type, operating system, and screen resolution.
- Usage Data: Pages viewed, time spent on the site, referral sources, and clickstream data.
2. How We Use Your Information
We use the collected information for the following specific purposes:
- Order Fulfillment: To process and ship your orders, verify age, and manage returns or store credit.
- Customer Support: To respond to your inquiries via email or our Tidio live chat widget.
- Communication: To send order confirmations, shipping updates via Canada Post, and important account notifications.
- Marketing (with consent): To send newsletters, exclusive offers, and product updates via Klaviyo. You may opt out of these communications at any time.
- Site Improvement: To analyze website traffic and user behavior using Google Analytics to improve our user experience.
3. Payment Information
We do not process payments directly on our website.
- We operate exclusively via Interac e-Transfer.
- We never collect, store, or process your credit card numbers, banking passwords, or PINs on our servers.
- Payment is completed securely through your own financial institution’s online banking portal. We only receive the notification that funds have been sent to verify your order.
4. Third-Party Services & Data Sharing
We do not sell, trade, or rent your personal identification information to others.
We do share your data with trusted third-party service providers solely to operate our business. These providers are contractually obligated to protect your data:
| Service Provider | Purpose |
|---|---|
| Klaviyo | Used for email marketing and newsletter management. If you subscribe, your email and purchase history may be synced to provide relevant offers. |
| Tidio | Used for our live chat customer support functionality. Chat logs and details you provide in the chat window are processed by Tidio. |
| Google Analytics | Used to track website performance and user behaviour. Data is anonymized where possible. |
| Canada Post | Shipping name and address are shared strictly for delivery purposes. |
5. Cookies and Tracking Technologies
Our website uses “cookies” to enhance your experience. A cookie is a small text file stored on your device.
- Essential Cookies: Necessary for the website to function (e.g., keeping items in your cart).
- Analytics Cookies: Provided by Google Analytics to help us understand how visitors interact with the site.
- Marketing Cookies: Used by Klaviyo to assess the performance of our email campaigns.
You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Site may not function properly if you disable cookies.
6. Data Security
We implement industry-standard security measures to maintain the safety of your personal information.
- Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.
- Access to personal data is restricted to employees who need specific information to perform a specific job (e.g., billing or customer service).
- While we strive to protect your data, no method of transmission over the Internet is 100% secure.
7. Age Restriction (19+)
This website is not intended for individuals under the age of 19.
- We do not knowingly collect personal information from anyone under 19.
- If we discover that we have collected data from a minor, we will delete that information immediately and cancel any associated orders.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Active Accounts: Data is retained while you are an active customer.
- Inactive Accounts: As per our Terms, inactive accounts may be archived after 2 years.
- Legal Obligations: Specific transaction records may be kept longer to comply with Canadian tax and business laws.
9. Your Rights
Under Canadian privacy laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal data (subject to certain legal exceptions).
- Withdraw Consent: Unsubscribe from our marketing emails via the link at the bottom of any Klaviyo email or by contacting us directly.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]